Getvisatovietnam.com reserves the right to decline to process your visa application for any reasons, including but not limited to an incomplete application, insufficient processing time, or unusual circumstances. In such cases, a full refund of the Service Fee will be given.

For any reason you wish to cancel your application before you make your payment of the Service Fee, you can do so without any charge and penalty even in case you do not inform us.

For any reason you wish to cancel your application before we start to process the service, you can do so without any charge or penalty applied. If so, it is required to send an official cancellation request in written format (email/letter) to Vietnam-visa.com before our “Processing Notification” email being sent to your registered email address.  In such case, a full refund will be given.

For any reason you wish to cancel your application after the “Processing Notification” email being sent to your registered email address via our system, no refund will be given and the service will be completed automatically.

 

For any reason you wish to cancel your application after the “Processing Notification” email being sent to your registered email address via our system, no refund will be given and the service will be completed automatically.

No refund will be given once your Visa Approval Letter was approved by the Vietnam Immigration Department and was delivered to you via your registered email address/phone number.

In case you cannot receive your Visa Approval Letter on time for any reasons as confirmed by us via the “Processing Notification”, please immediately contact us via email support@getvisatovietnam.com  through our hotline at +84 984 070 999. Failure to do so also results in no refund.

We are not responsible for any loss/delay caused by technical errors; wrong email address or information provided by applicant without noticing us in advance.

No cancellation and no refund will be made in case you decline to get your Visa Approval Letter containing incorrect details caused by your mistakes. We strongly recommend you to check your Visa Approval Letter against your passport and personal information right after receiving and before your flight.

No cancellation and no refund will be made in case you decline to get your Visa Approval Letter containing incorrect details caused by your mistakes. We strongly recommend you to check your Visa Approval Letter against your passport and personal information right after receiving and before your flight.

The Service Fee will be refunded fully if your Visa application is declined by the Vietnam Immigration Department.

Should there is any mistake(s) created by Vietnam-Visa.com on your Approval Letter during the issuing process, Getvisatovietnam.com is responsible to re-obtain a new Approval Letter following your original application details for you without any surcharge(s) and refund 100% of the Service Fee of your application. In addition to that we commit to provide an One Month Single Entry Vietnam Visa-On-Arrival for one applicant of your next application without the Service Fee applied or a free of charge Transport Tranfer on your departure at the end of your trip.

For any reason, if you cancel/delay/change any details of your trip to Vietnam including but no limited as your routines, your staying duration, date of arrival/departure, method of entrant to how the issued Visa Approval Letter is no longer applicable for your new plan, no cancellation and no refund will be given. In this case, it is suggested to apply a new visa application with a new Service Fee applied respectively to our quoted fee(s).

The refund process may take from 15-20 working days depending on your Bank/Financial Institution working process. Any additional charges associated with your Bank or Financial Institution(s) that occurs during the refund process are accounted to you and your account regardless what your payment method had used. Getvisatovietnam.com is only responsible for our Bank/Financial Institution’s charges from our side of the refund process.

+84 984 070 999